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Terms & Conditions

About us
Canopies South West is an independent company.

We have been offering our products for 30 years Located in Taunton the County town of Somerset.

We offer our products via our Internet shop.

Appointments can be made for our fitting service and quotations for carports door canopies and conservatories by ringing 0844 884 2341
We also offer a local fitting service and a National service for Commercial and in some areas Domestic carports.
We pride ourselves on our personal service and the fact that we do actually care about our customers. You can feel confident when placing your order in our hands.
We Specialise in bringing quality products from reliable manufactures our products include Carports, Door Canopies, Popup Gazebos, Log cabins,timber products including Carports smoking shelters and a door canopy range, we have an enviable reputation for our service in the supply and fitting of Conservatories and all related products including heating ,lighting and air conditioning.

We are also able to offer great price Water filters and American Fridge replacement cartridges. Why not hide your wheelie bin with our range of wheeliebin covers and numbers to identify your wheely bin from the rest. We are always happy to discuss your requirements by phone or by using our new online instant chat facility.

Our Shop is online 24 hrs a day 365 days of the year
Our order line is open Monday to Friday 8.30am to 7pm
Saturdays 10am - 1pm

If your enquiry is urgent after these hours please leave an email request for contact and mark as urgent we will try and respond within 30mins.
Sales & advise phone 0844 884 2341 Customer service & queries email info@canopiessouthwest.co.uk

Making a purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you may wish to buy and put them in your shopping cart. After you have finished your selection, click on order and you will be asked for a few details that we need to be able to satisfy your order.

We accept all major credit cards and debit cards cheques or money orders.

Canopies South West reserve the right to alter any specifications on the products featured on this web site without prior notice.
All sizes and weights are given as a guide only representations of colours are approximate, due to the limitations of photographic and calibrations of different output devises.

Shipping and handling
Larger items shipped via Courier
Smaller items shipped by royal mail

Delivery schedule
We process your current order the same working day. Canopies South West will send your current order in up to 28 days but normally within 10-14-business days.(some items will be dispatched within 48 hours)we will notify you of an approx delivery time. Please contact us with specific delivery dates that you may have in mind eg for holiday periods. The essence of out contract is on quality and in sone circumstances delivery times may vary. So please confirm this before committing to purchase any of our items.

Credit card security
We know of no documented cases of credit card fraud using our system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All carports are guaranteed for 5 years against normal use. If fitted correctly.
Any items purchased though Canopies South West may be returned by prior arrangement at the customers expense within 7 days of delivery. Goods must be in there original packaging, unused and must be returned with receipt. For your own protection we suggest you use first class registered post.

Pricing
Canopies South West reserve the right to change or amend their pricing and errors on the website will be rectified as soon as possible. Our contract is not established until both parties are happy with the final price.

Reaching us
If you need to contact Canopies South West please email us on info@canopiessouthwest.co.uk
Or write to us at:
The Old School
Thornfalcon
Taunton, Somerset
TA3 5NQ
Customer service & queries customerservices@canopiessouthwest.co.uk
For prompt response email info@canopiessouthwest.co.uk

Privacy policy
Canopies South West do not disclose buyer's information to 3rd parties. Cookies are used on this shopping site, but only to keep track of contents of your shopping cart once you have selected items. The only time a customer receives emails from Canopies South West is when an order is placed, queries, and rarely complaints or special offers and new products.
The type of information collected includes your name, address, phone number, mail address , credit/debit card details or sensitive information will never be collected from you.
The information we hold will be accurate and we will only disclose this information to 3rd parties for delivery purposes & to collect payments.

Returns policy
The customer has the right to cancel their order within 7 working days after the date of receipt. The customer will be asked to pay the cost of postage and monies will be returned within 30 days. Returns must be made within 7 days. The goods must be in saleable condition and the customer must pay the postage for the return.

Shortages:
It is your responsibility to sign for the correct number of packages as shown on the delivery consignment note. Any shortages must be notified to us within 48hrs of delivery.